Privacy Policy
Talaria USA (Talaria E-Bikes USA, a division of Talaria Power Tech) – Privacy Policy
Talaria USA understands the importance of your privacy and is dedicated to safeguarding your personal data. This Privacy Policy outlines:
What personal information we collect
How we use it
Who might receive it
How we protect it
Your rights and choices
Please review this policy carefully. By using our products or services, you agree to its terms.
1. Our Role
We act as the data controller, determining why and how your personal data is collected, processed, and used. We may also engage authorized dealers and service partners to assist with data processing on our behalf.
2. What We Collect & How We Use It
We collect only the data required to deliver our services effectively:
Account Registration: Email, username, password (optional profile picture). Used for managing your account.
Vehicle Binding & Usage Data: VIN, battery and technical metrics, alerts. Used for app features, safety, and servicing.
Charging & Diagnostics: Charging data and fault codes to troubleshoot issues.
Location Data: GPS info for theft recovery and navigation—optional and can be disabled. Shared only with map providers per their policies.
Purchases: Name, shipping address, phone, order details for processing and delivery.
Community Features: Any content you upload (text, photos, videos) — you control removal.
Device & Usage Logs: Device/OS info, browser, IP, usage patterns for security and performance. Anonymized unless linked to your profile.
3. How We Use Your Data
Your information helps us to:
Personalize your experience
Deliver products and customer support
Process orders and send updates/promotions (you may unsubscribe anytime)
Improve our app, website, and services
Verify identity and prevent fraud
Conduct market insights and surveys
Comply with legal obligations
4. Data Retention
We retain data only as long as necessary:
Navigation and usage data: session-based
User account information: retained up to 5 years after last activity, unless deleted earlier
5. Sharing Your Information
We never sell your personal data. We may share limited information with trusted partners when required to deliver services:
Authorized dealers (for servicing)
Delivery providers (for shipping orders)
Map/navigation services (for routing features)
We share only what is needed to fulfill these tasks.
6. International Data Transfers
Your account data is stored in the U.S. (data center details on request). We employ industry-standard security measures when transferring data internationally.
7. Data Security
We protect your information using:
SSL encryption for data transmission and storage
Secure data centers with access controls
Regular security audits
8. Your Rights
Depending on your jurisdiction, you may have rights to:
Withdraw consent
Access, correct, or delete your data
Restrict or object to processing
Request data portability
To exercise any rights, please contact us at info@talariaebikes.com
9. Changes to This Policy
We may update this policy periodically. Significant updates will be communicated via email or within the app.
10. Contact Information
For privacy-related inquiries or requests, email us at info@talariaebikes.com
